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Amar Travel & Tours Sdn. Bhd.
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 TERMS & CONDITIONS (Series Departure)

The following Terms & Conditions must be read carefully.

The purchase of Group & Series Departure Tours offered by Amar Travel & Tours Sdn Bhd (“ATTSB”) constitutes a contractual arrangement between you (also referred to in these conditions as “Tour Member”) and ATTSB, and represents your acceptance of ATTSB’s Terms & Conditions as set out herein.

Kindly ensure that you carefully read and understand these conditions prior to booking. You represent and warrant that you are authorized to accept ATTSB’s Terms & Conditions on your behalf and on behalf of all the passengers booked by you and named in your booking. The Terms and Conditions are as follows:-

1. Tour Price Includes

a. Scheduled return Economy Class Flight Air Ticket which is non-refundable and non-negotiable.

b. In general, such Flight Air Ticket excludes Airport Taxes, Fuel Surcharges and other relevant charges imposed by authorities.

c. Where specified in the tour program, the Economy Class Air Ticket, may include relevant taxes and fuel surcharges.

d. Accommodation and Meals as specified in the tour program and/or brochures.

e. A child below the age of two (2 years old is classified as an infant and tour fare will be calculated as 10% from the adult normal market or published fares wherever applicable and imposed by the Airlines.

2. Tour Price Excludes

a. Tipping and Visa Fees, unless specified in the tour program, do not form part of the tour fare and it should be borne separately by the Tour Member. Amar Travel and Tours Sdn Bhd is only acting as an agency to collect these charges and therefore is subjected to the Terms and Conditions of the respective authorities.

3. Accommodation

a. Accommodation is based on half twin share for adults.

b. Child fare is based on either with or without extra bed in which case the extra bed may be an additional bed or a roll away as determined by the hotel in accordance to their policy which the Tour Member must concur and agree.

c. Child fare is for children aged from 02 – 11 years of age from the date of departure and will be sharing as a third person in a twin or double bedded room of two (2) adults.

d. Where a child is sharing a room with one (1) adult, such conditions is deemed as the child fare being calculated as an adult rate.

e. Single Supplement charge will apply for Tour Member traveling alone in a group. Where requested by Tour Member, ATTSB will assist to couple the Tour Member but shall not be responsible in the event that arrangements is not possible.

f. Where the name of hotel is indicated in the tour program, ATTSB shall endeavour to use its best effort to secure the specified hotel unless for reasons of unavailability or security, an alternate with similar standard shall be confirmed. ATTSB shall not be held liable for the change of hotel.

4. Extension / Deviation

a. Extension & Deviation from the original flight path or date of travel is subjected to the Airlines Ticket Restrictions, Terms & Conditions and the applicable charges or additional fares.

b. Tour Members is to ensure that such enquiry is made and agreed prior to the placement of booking.

c. In the event that the tour booking is made and deposits have been paid, the cancellation of the Tour Booking resulted from the failure or agreement to Extend or Deviate, the Terms & Conditions herein after stipulated will be levied.

d. Any extension and / or deviation is at the request of the Tour Member shall be at the Tour Member’s sole responsibility and ATTSB shall not be held responsible for any inconvenience caused or additional cost incurred resulted from the extension or deviation.

5. Deposit & Tour Payments

a. All deposit must be fully paid upon confirmation of tour.

b. Structure of Deposit and Tour Payments are as follows.

c. Deposit & Full Payment must be made in full as per the schedule above.

d. If full payment is not received within the stipulated 45 days before departure, ATTSB at its sole discretion reserves the right to forfeit the deposit and cancel the booking.

Package Price Deposit Amount Payable Deadline Full Payment Deadline Refund Value Admin Charges
Below RM 1999 RM 300 5 days after booking is confirmed 45 days before departure RM 150 RM 150
RM 2000 – RM 3999 RM 500 5 days after booking is confirmed 45 days before departure RM 250 RM 250
RM 4000 – RM 5999 RM 800 5 days after booking is confirmed 45 days before departure RM 500 RM 300
RM 6000 – RM 7999 RM 1500 5 days after booking is confirmed 45 days before departure RM 1100 RM 400
RM 8000 & Above RM 2500 5 days after booking is confirmed 45 days before departure RM 2000 RM 500

 

6. Cancellation & Cancellation Fees

a. Cancellation of booking by Tour Member must be made in writing or email in avoidance of any mis-communication.

b. In the event if cancellation is done 45 days or more before the departure date, the deposit will be refunded less the stipulated administrative charges. (Please refer to the schedule below)

c. In the event that the booking is cancelled, the following charges shall be imposed.

d. Request for refund for tour bookings that is eligible for refund will be processed by ATTSB within 60 days from the date of the refund request.

Cancellation Charges / Fees    
Period Cancellation Charges Notes
50 days or more prior to departure Refund of Deposit Refer to Refund Value less administrative charges
35 – 49 days before departure Forfeiture of deposit  
26 – 24 days before departure 50% of tour fare  
20 – 25 days before departure 75% of the tour fare  
Below 20 days before departure 100% of the tour fare  

 

7. Flight Timing and On Time Performance

a. Flight timings and schedules are not guaranteed and do not form part of the contract. All flight schedules is subjected to change or cancellation by the Airlines or Regulatory Body of the country. ATTSB shall use its best effort to re arrange the Tour or flight enabling The Member to proceed with the Tour.

b. Pursuance to item 7(a), ATTSB shall not be held liable or responsible for any cancellation of

8. Cancellation of Groups and Series Groups

a. ATTSB reserves the right to cancel the group due to the following reasons.

i. Act of God, War, Strike, Riot or order from the Government of Malaysia and the Destined Government.

ii. Insufficient number of passengers to form a minimum group size of 15 passengers.

b. Should item 8 (a) I & ii arises, ATTSB shall recommend alternative tours preferably to the same destination or other tours with similar tour price. Should the passenger decide not to accept the alternative arrangements, all money paid will be refunded to the passengers.

c. Should item 8 (a) i be effected, the refund of the Tour Price to Tour Members will be in accordance to the Terms and Conditions imposed by the Airlines.

d. The decision by ATTSB shall be final and conclusive and it is agreed that ATTSB shall not be held liable for any cost arising from such cancellation other than refund all sums paid by the Tour Member.

9. Tour Members Responsibilities

a. It is the Tour Members responsibility to ensure that they possesses a valid International Passport with at least a minimum validity of 6 months from the date of departure and other relevant travel documents.

b. A Copy of the passport must be emailed of faxed to ATTSB, Customer Services for the purpose of ensuring correct information in accordance to the passport when creating the flight reservations and issuance of tickets.

c. Tour Members is also responsible to ensure that they are cleared of being blacklisted by Regulatory Bodies such as Inland Revenue, Banks, Insolvency Department and other bodies which may restrict Tour Member from traveling abroad. ATTSB will not be responsible for any refund, change or deferment of travel resulted from such restrictions.

d. The necessary visa, health certificates and vaccination in accordance to the requirement of the country destined. Tour Members is encourage to process their own visa. Where visa fees is included in the Tour Price, ATTSB Customer Services Staff will assist in the application. Under this circumstances, it is hereby agreed that ATTSB shall not be held responsible or liable for any loss of passport due to any reason whatsoever including but not limited to negligence on the part of ATTSB, its employees, agents and servants.

10. Travel Insurance

a. ATTSB strongly advise all Tour Members to purchase their travel insurance coverage for the duration of their tour. Our Customer Services Staff would be more than happy to offer the available plans for your selection. Depending on the plan, the coverage would include trip / tour cancellation / curtailment, accident, injury, illness, medical hospitalization, flight delay, baggage lost, etc.

b. Travel Insurance is mandatory as advised by Malaysian Travel & Tour Association. For the purpose of indemnification, in the event Tour Members already have insurance coverage or refuses to purchase insurance, Tour Members are required to sign a disclaimer statement to indemnify ATTSB for any unfortunate circumstances while on tour. Such indemnity form will be provided by our Customer Services Department for Tour Members completion prior to the departure of the tour.


 

We are an Accredited Member of

IATA
MATTA
Tourism Malaysia
Year of Festivals

 


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